UX Researcher

About the Role

Conduct user research across African markets to inform product design. Go into the field to understand how people in diverse communities interact with technology.

What You'll Do

• ▸ Plan and conduct user research studies
• ▸ Perform field research in African communities
• ▸ Create user personas, journey maps, and insight reports
• ▸ Conduct usability testing (moderated and unmoderated)
• ▸ Analyze quantitative and qualitative data
• ▸ Present research findings to product and design teams
• ▸ Develop research repositories and knowledge bases
• ▸ Recruit and manage participant panels across Africa

What We're Looking For

• ▸ 3+ years UX research experience
• ▸ Experience with qualitative and quantitative methods
• ▸ Strong skills in user interviews and usability testing
• ▸ Experience with research tools (UserTesting, Dovetail, Maze)
• ▸ Excellent analytical and synthesis skills
• ▸ Strong presentation and storytelling abilities
• ▸ Cultural sensitivity and cross-cultural research experience
• ▸ Willingness to travel for field research

Nice to Have

• ▸ Experience researching in African markets
• ▸ Knowledge of multiple African languages
• ▸ Background in anthropology, psychology, or social science
• ▸ Experience with accessibility research